Fruit@Office orders and deliveries are subject to the following terms and conditions:
Subscription validity
The quantities and delivery frequency selected shall remain in force for an indefinite period starting from the first delivery date. Any changes to the quantities or delivery frequency must be notified in writing to the address shown at the bottom of this document, or by email to orders-office@grosbusch.lu, at least 72 hours in advance, quoting your customer number.
Subscription start date
The subscription form must be sent by email to orders-office@grosbusch.lu.
Your account will be opened within ten (10) calendar days from the date of receipt of the duly completed and signed subscription form. This timeframe is provided for guidance purposes and may vary depending on any necessary checks or additional documents required.
Termination
The client may terminate deliveries by giving one (1) month’s notice, to be communicated by registered letter with acknowledgement of receipt addressed to GROSBUSCH SA, FRUIT@OFFICE department. Throughout the notice period, the client undertakes to respect the agreed delivery frequency and quantities.
Delivery, distribution costs and sustainability policy
Deliveries will be made to a single point at the address indicated by the client on the front of this document, between 7 a.m. and 3 p.m., depending on the driver’s optimised route. Distribution of the boxes to different floors is the client’s responsibility. If a specific distribution is required, the client must inform Grosbusch before the first delivery so that the applicable rate can be communicated. Grosbusch reserves the right to apply an additional fee for this service.
In line with our eco-responsible approach, the client undertakes to promote waste reduction and packaging recycling in accordance with best environmental practices.
Empty boxes, clean and free of waste, may be returned to the driver on their next visit. The recovered boxes will then be recycled by a specialised company, as part of our commitment to environmental protection.
Invoicing
The client agrees to make payments under the following terms:
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Thirty (30) days from the invoice date for payment upon delivery.
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Seven (7) days from the date of issue of the monthly summary invoice.
Payments shall be made by direct debit. For this purpose, the client must provide a bank account identification document (RIB) when subscribing.
The client must also provide their order numbers upon subscription and immediately notify Grosbusch of any changes. In the event of late payment exceeding thirty (30) days, deliveries will be suspended until all outstanding invoices have been settled. Beyond this period, Grosbusch reserves the right to take all necessary legal action to recover the sums due.
Client closures or absences
The client must inform Grosbusch of any planned absences by email at orders-office@grosbusch.lu at least 72 hours before the scheduled delivery date, quoting their customer number.
Failure to respect this notice period may result in Grosbusch charging the client for the planned delivery, without the possibility of dispute. In addition, if the client’s VAT number changes, they must complete a new subscription form and submit it to Grosbusch at least 30 days in advance. The same notice period applies for communicating planned holiday periods.
Privacy policy
As data controller, Grosbusch collects and processes personal data relating to individuals working for or representing its clients, for the purposes of managing the present contractual and commercial relationship. Grosbusch undertakes to handle such personal data with the utmost care, in compliance with applicable data protection regulations and in line with its privacy policy, available on its website.
